Frequently Asked Questions
Welcome to the Fit Boots®️ FAQ page!
Here you’ll find answers to the most common questions about our products, services, and policies. Whether you’re curious about our unique rebound boots, need help with your order, or want to learn more about our return policy, we’ve got you covered. Browse through the sections below to find the information you need. If you can’t find an answer here, feel free to contact us directly – we’re always happy to help!
Installments by Afterpay is a service that allows you to make purchases now and pay for them in four equal payments made every 2 weeks without any interest.
HOW DO I USE INSTALLMENTS BY AFTERPAY?
Simply shop online and add items to your shopping bag and checkout as normal. At checkout choose Installments by Afterpay as your payment method. First time customers will need to register with Afterpay and provide payment details as usual, returning customers simply log in to make their purchase. It’s that easy!
WHERE CAN I USE INSTALLMENTS BY AFTERPAY? Installments by Afterpay can be applied to purchases made on our www.fit-boots.com website.
CAN I USE INSTALLMENTS BY AFTERPAY IF I’M AN INTERNATIONAL CUSTOMER?
HOW DOES THE PAYMENT SCHEDULE WORK?
All customers are required to make their first payment at the time of purchase, with the remaining three payments deducted automatically every two weeks from your chosen payment method. If you choose to make additional payments before your scheduled pay dates, you may do so through your Afterpay account.
WHAT IF I CAN’T PAY AN AFTERPAY INSTALLMENT?
If funds are not available or you otherwise do not make your payment when it is due, late fees may apply.
WHEN WILL MY ITEMS BE DELIVERED IF I USE INSTALLMENTS BY AFTERPAY? Afterpay orders are delivered as per our standard shipping timeframe after you complete your order online.
Visit our shipping page for more information.
IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE TRANSACTION? Yes, transaction value limits apply to purchases made on www.fit-boots.com using Installments by Afterpay.
WHAT PRODUCTS ARE NOT ELIGIBLE FOR PURCHASE USING INSTALLMENTS BY AFTERPAY? Afterpay is not available on purchases of gift cards. If you are purchasing gift cards along with Afterpay eligible products, you will need to place two separate orders.
HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED USING INSTALLMENTS BY AFTERPAY? If you have changed your mind, you can return your Afterpay purchase by mail for a refund. Please check that your return or exchange meets our Return policy. Afterpay will be notified of your return and will process the appropriate refunds. Please do not return your purchase to Afterpay.
WHERE CAN I FIND OUT MORE ABOUT AFTERPAY? If you would like to know more about Afterpay, visit the Afterpay website www.afterpay.com for a comprehensive list of FAQs, terms as well as Afterpay’s Privacy Policy which can be found at WWW.AFTERPAY.COM/PRIVACY-POLICY
If you have any questions about your Afterpay account, please contact Afterpay directly via web form at HELP.AFTERPAY.COM/HC/EN-US
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Available for AU, AT, BE, DK, FI, FR, DE, GR, IE, IT, NL, NZ, NO, PL, PT, ES, SE, CH, GB
What does “paying in installments” mean?
Yes all our boots are unisex.
You can use them on any surface that you would use your running shoes on. No slush and no ice.
You have to be more careful on gravel and grass. The harder the surface, the more rebound you will get.
Hardwood floor is best for indoor, but carpet works as well. Cement is best for outdoors, but even grass, sand, or gravel works (just be more careful)
Please contact us, we would be more than happy to assist you to find the perfect pair for you.
Rebounding is a full body workout. Actually every cell of your body is exercising.
It tones your body, but will not make you bulky.
It might be because they are brand new, and when they are brand new, we need to break them in. The best way? Start by jumping on them as hard as you can for a few minutes. It’s like they need a good wake-up call! The more you use them, the softer they will become. You’ll reach a point where they feel just right, but eventually, they might get too soft. That’s your cue to change the elastic bands.
Also, did you know that by cutting one or more of the elastic bands, you can make the boots compress easier and become more bouncy? It’s all about finding that perfect bounce for your stride. For a detailed guide on how to do this, check out our YouTube video where we walk you through the process step by step.
Absolutely! At Fit Boots, we’re excited to offer a comprehensive subscription program packed with a diverse range of online classes suited for all fitness levels. Whether you’re just starting out or a seasoned fitness enthusiast, our program has something for everyone.
Experience the full spectrum of our online classes risk-free with our special offer – enjoy 30 days of free access! It’s the perfect opportunity to explore different workouts and find what best suits your fitness journey.
Ready to dive in? Explore our online classes here and start your transformative fitness journey with Fit Boots today!
You can participate in our Online Instructor Training Program or opt for Live in-person training to learn everything you need to become a successful instructor.
Our comprehensive program covers Practice, Theory, and Business aspects to fully equip you for success.
For more detailed information and to start your journey as an instructor, visit our Become an Instructor page.
Our boots are designed for durability and long-term use, similar to inline skates or ice skates. With common usage of 2 to 4 times a week indoors, you can expect your Fit Boots to last approximately 10 years. This longevity is a testament to the quality and robustness of our design.
However, like any fitness equipment, certain parts may wear out with regular use and need replacing to maintain optimal performance. Here’s a breakdown of the lifespan of various components:
- Tread: Typically lasts about 5 years. It’s built to withstand regular use and provide consistent traction.
- Inner Liner: Has a lifespan of around 2 years. Comfort and fit are key, so we recommend replacing the liner to maintain the best user experience.
- Shells: These are durable and should last between 1 and 2 years, depending on usage.
- Spring: The spring, an essential component for the rebound effect, typically lasts between 4 and 8 months. Regular inspection and timely replacement of the spring ensure the best performance and safety.
Remember, maintaining and replacing these parts as needed not only extends the life of your boots but also ensures a safe and enjoyable experience with every workout.
Yes. The lower part has 3 months warranty and the upper part has 1 year warranty.
Yes. For your peace of mind, Fit Boots come with a warranty. The lower part of the boots is covered by a 3-month warranty, while the upper part benefits from a 1-year warranty. For more detailed information on our warranty policy and what it covers, please visit our warranty policy.
We have absolute confidence in providing you with the best rebound boots. That’s why we’re proud to offer a 30-day 100% Money-Back Guarantee.
If you don’t see the expected results, simply return your Fit Boots in their original condition, and we’ll give you 100% of your money back. This allows you to try our life-changing product without any commitments. Please ensure the boots are only used indoors at your home or gym to keep them in the original condition.
For more information please visit our return policy.
Yes, definitely. One of the main uses of rebound boots is indeed for jogging and running.
However, to maintain your eligibility for the 30-day Money-Back guarantee, we advise using them for the first 30 days indoors only. This is to ensure they remain in their original condition, as required by our return policy. If used outdoors, they may not qualify for the 100% Money-back guarantee due to potential wear and tear.
Yes. We recommend them from age 6 and up.
Usually kids don’t have the coordination and balance to be good with them under age 6, and our smallest size is size 1.
There are tremendous benefits. You burn more calories, reduce the impact from your joints, strengthen your core, improve your balance, and have much more fun!
Yes, we have boots for up to 350 lbs.
Fit Boots are about 4 lbs each boot. So imagine you are exercising with extra weight on your leg, that makes a big difference for your weight loss.
Also when you rebound, you work against gravity. Therefore you are putting more energy into your workout, so you burn more calories.
You can find the closest instructor near you in the Find Instructor session of our website. If you still don’t find any close to you, contact us.
Yes, you are encouraged to do so, as your clients will most probably want to have their own boots. And don’t forget, you are making commission on all sales.
The only part which needs regular maintenance is the elastic bands, the so called t-springs. They need to be replaced every 60-80 hours of use.
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